Shipping and Delivery
1. Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, P.O. Boxes or Military APO/FPO addresses?
2. Can I expedite my shipping?
3. Do you ship internationally?
4. Do you ship to P.O. Boxes or Military APO/FPO addresses?
5. How are orders shipped and delivered to Alaska or Hawaii?
6. How are orders shipped and delivered to U.S. Territories and APO/FPO
addresses?
7. How can I track my order?
8. How long will it before I receive my order?
9. I accidentally placed my order with the incorrect shipping address.
What should I do?
10. What are the shipping charges for returning an item?
11. What do you charge for standard shipping an order?
12. Will I have to sign for my package?
Returns
1. Do your pre-paid labels cover international returns?
2. How long does it take for me to get a refund?
3. I printed out my label and misplaced it. How can I retrieve it again?
4. I want to return my purchase. What do I do?
5. I would like to return a gift that was sent to me. How do I do that?
Sizing/Brands
General Questions
1. Are there 12:51 gift certificates and/or gift cards?
2. Do you do back orders?
3. Do you have a catalog?
4. Do you match prices if an item goes on sale after my purchase?
5. Do you offer customer support?
6. How do I unsubscribe for your mailing list?
7. I tried to check out and an item in my shopping cart disappeared, what
happened?
8. Is the item I want going to go on sale soon?
9. The item I want is out of stock. What do I do now?
10. How do I change or cancel my order?
11. What is the status of my order?
12. Do you accept orders through VOIP?
Personal Information
1. Do you accept international credit cards?
2. Do you allow Cashier's Checks or Money Orders?
3. Do you charge sales tax on any item?
4. Is it safe to use my credit card on your site?
5. Is it safe to use my debit card online?
6. What forms of payment do you accept?
7. What can cause my order to be delayed?
PayPal
1. How do I sign up for PayPal?
2. How do I use a PayPal payment option?
3. How is billing done for PayPal?
4. What do I do if I have questions about my PayPal account?
5. What is PayPal?
6. When are funds transferred out of my PayPal account for my order?
Technology
1. What are cookies? Do I need to enable cookies on my browser?
2. When placing an order I get an error message stating that there has been
an authorization failure. What went wrong?
About
1. How can I get assistance if I need it?
2. How do I know it is safe to shop with you?
3. What are your shipping and return policies?
4. What kind of selection do you have?
Shipping and Delivery
1. Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, P.O. Boxes or Military APO/FPO addresses?
Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, P.O. Boxes or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
2. Can I expedite my shipping?
Currently, the only shipping option we offer is USPS Priority Mail. The service normally takes 2-3 business days for delivery.
3. Do you ship internationally?
We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.
4. Do you ship to P.O. Boxes or Military APO/FPO addresses?
Shipments can be sent to both P.O. Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
5. How are orders shipped and delivered to Alaska or Hawaii?
All standard shipping is free, and our packages are sent via USPS Priority Mail. Please allow additional time for orders shipped to these addresses.
6. How are orders shipped and delivered to U.S. Territories and APO/FPO addresses?
All standard shipping is free, and our packages are sent via USPS Priority Mail. Please allow additional time for orders shipped to these addresses.
7. How can I track my order?
Once an order has been shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the USPS website.
8. How long will it before I receive my order?
For standard shipping, you should receive your order within 2-3 business days. Please allow additional time for orders shipped to Hawaii, Alaska, U.S. Territories, P.O. Boxes or Military APO/FPO addresses.
9. I accidentally placed my order with the incorrect shipping address. What should I do?
If you have just finished placing your order, please call us and we will update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that we have already packed and shipped your order. In either case, please call 1-951-888-1251 for further assistance so that we can help get your order to you.
10. What are the shipping charges for returning an item?
There are no return shipping charges for orders originally shipped to a destination within the United States, U.S. Territories or to Military APO/FPO addresses. Please note that USPS return shipments must also be shipped from the United States.
11. What do you charge for standard shipping an order?
All orders shipped to a destination within the United States, U.S. Territories or to Military APO/FPO addresses are shipped free of charge (standard shipping only).
12. Will I have to sign for my package?
Typically, we do not require a signature when we ship your package.
Returns
1. Do your pre-paid labels cover international returns?
Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.
2. How long does it take for me to get a refund?
It may take 4-5 business days for your return to reach 12:51. Once it is received and inspected (usually within 72 hours), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
3. I printed out my label and misplaced it. How can I retrieve it again?
We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label is by contacting 12:51 at 1-951-888-1251 or help@1251mag.com.
4. I want to return my purchase. What do I do?
If you are not 100% satisfied with your purchase from 12:51, you can return your item(s) for a full refund within 7 days of purchase at a maximum of 3 returns per month per household. (Returns must be unworn, in the state you received them and with all corresponding tags).
Please contact 12:51 at 1-951-888-1251 or help@1251mag.com to request a return label to be emailed to you. You may drop off your return at any USPS Post Office. To find your nearest post office location, please visit www.usps.com.
Make sure the merchandise is in its original packaging and place it in the envelope bag provided with your order. If the envelope bag has been misplaced, we can mail a new envelope to you for an additional fee.
5. I would like to return a gift that was sent to me. How do I do that?
We very sorry that your gift did not work for you. Please call 12:51 at 1-951-888-1251 for assistance in returning the item. We will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name or email address.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item.
To ensure availability of your desired item, please visit the item's webpage at 1251mag.com. If we do not have the size and color combination available, it will not allow you to place the item in the shopping cart.
Sizing/Brands
1. How do I know my size?
You can find our size chart by clicking here.
General Questions
1. Are there 12:51 gift certificates and/or gift cards?
No. Currently, 12:51 does not offer the ability to purchase gift certificates and/or gift cards.
2. Do you do back orders?
No. 12:51 does not do back orders. If an item is out of stock, we will notify you promptly and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
3. Do you have a catalog?
Yes. 12:51 showcases all of the fashions featured on its webpage in its quarterly publication of 12:51 Magazine.
4. Do you match prices if an item goes on sale after my purchase?
Yes. If an item you order from 1251mag.com goes on sale at 12:51 within 7 days of your original purchase, just contact us anytime during that 7 day time frame and we will be happy to refund the
difference to your original method of payment.
5. Do you offer customer support?
Yes. To get in contact with one of our customer service specialists, please call 1-951-888-1251 or email help@1251mag.com.
6. How do I unsubscribe for your mailing list?
Simply, email us at help@1251mag.com and one of our customer service specialists will unsubscribe your email address.
7. I tried to check out and an item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on 1251mag.com is live and reflects what is in stock at that moment.
Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.
8. Is the item I want going to go on sale soon?
Unfortunately, 1251mag.com does not know if an item will go on sale or be marked down until it actually happens.
9. The item I want is out of stock. What do I do now?
The best way to catch an item before it is sold out is to visit the 1251mag.com webpage on a regular basis.
10. How do I change or cancel my order?
Please contact 12:51 at 1-951-888-1251 or help@1251mag.com immediately if you need to change or cancel your order.
Please be advised that some orders are shipped very soon after placement and it may not always be possible to cancel.
11. What is the status of my order?
After placing an order, you will be emailed a tracking number provided by USPS. You can view information about your package by visiting www.usps.com and clicking on "Track and Confirm."
12. Do you accept orders through VOIP?
No. Currently, 12:51 does not offer the ability to accept orders through VOIP.
Personal Information
1. Do you accept international credit cards?
No.
2. Do you allow Cashier's Checks or Money Orders?
No. Currently, 12:51 does not offer the ability to accept Cashier's Checks or Money Orders.
3. Do you charge sales tax on any item?
Vilchez Media Group, LLC is required by law to collect sales tax on orders shipped to Florida. If you are shipping to this state, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
4. Is it safe to use my credit card on your site?
Yes. 1251mag.com understands that the safety of your personal information is extremely important to you. All of our purchase transactions are made through PayPal as an added security measure.
5. Is it safe to use my debit card online?
Yes. 1251mag.com understands that the safety of your personal information is extremely important to you. All of our purchase transactions are made through PayPal as an added security measure.
6. What forms of payment do you accept?
1251mag.com currently accepts Visa, MasterCard, Discover, American Express and PayPal for all orders.
7. What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. If you are shipping to an address other than your billing address your order may be delayed.
PayPal
1. How do I sign up for PayPal?
You can sign up for a PayPal account by going to https://www.paypal.com.
2. How do I use a PayPal payment option?
Existing PayPal users can use their current account to place an order. New PayPal users will be redirected to the PayPal website to sign up for an account.
3. How is billing done for PayPal?
PayPal users sign a Billing Agreement which authorizes the merchant to take out payments directly from their PayPal account. Only then will the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 1-888-221-1161.
4. What do I do if I have questions about my PayPal account?
You may contact PayPal customer service by calling 1-888-221-1161 or go to https://www.paypal.com for support and additional information.
5. What is PayPal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and
regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers by concealing their credit card and other financial
information from the merchant.
6. When are funds transferred out of my PayPal account for my order?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account
or a credit card. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
Technology
1. What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on 1251mag.com. Cookies need to be enabled on your browser so you can add products to your shopping cart.
For more information about how we use cookies, please see our Privacy Policy.
2. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that 1251mag.com currently accepts Visa, MasterCard, Discover and American Express for credit card payment.
About
1. How can I get assistance if I need it?
Customers can call 1-951-888-1251 or email help@1251mag.com to reach one of our customer service specialists.
2. How do I know it is safe to shop with you?
1251mag.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and are committed to protecting it.
3. What are your shipping and return policies?
12:51 offers free shipping on all domestic orders placed on 1251mag.com, with no minimum order sizes or special exceptions.
If you are not 100% satisfied with your purchase from 12:51, you can return your item(s) for a full refund within 7 days of purchase at a maximum of 3 returns per month per household. (Returns must be unworn, in the state you received them and with all corresponding tags).
Please contact 12:51 at 1-951-888-1251 or help@1251mag.com to request a return label to be emailed to you. You may drop off your return at any USPS Post Office. To find your nearest post office location, please visit www.usps.com.
Make sure the merchandise is in its original packaging and place it in the envelope bag provided with your order. If the envelope bag has been misplaced, we can mail a new envelope to you for an additional fee.
4. What kind of selection do you have?
12:51 offers one of the best selections anywhere. We also add new styles to our site on a regular basis so that our selection is always fresh and up to date.
If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. The fulfillment rate is over 99.9% - you can feel confident that if you ordered it, you will receive it.